10 Things To Look For In a Skilled Nursing Facility

Choosing the right skilled nursing facility for yourself or a loved one is one of the most important healthcare decisions you can make. The right environment can significantly improve quality of life, promote recovery, and provide peace of mind for families. At Highland Nursing Care and Rehab Center, located in Jamaica, NY, families find compassionate care, professional expertise, and a commitment to resident well-being.

Highland Rehabilitation And Nursing Center delivers the most advanced rehabilitation and specialty care. We offer a personal approach to nursing care for the entire family.

Here are ten essential factors to consider when evaluating a skilled nursing facility:

1. Quality of Medical Care
A top priority should always be the level of medical care provided. Look for facilities that offer 24/7 nursing supervision, access to licensed physicians, and individualized care plans. Skilled nursing facilities should be equipped to handle complex medical needs, including post-surgical recovery, chronic illness management, and rehabilitation therapies.

2. Staff Credentials and Experience
The quality of care is only as good as the people providing it. Ask about staff qualifications, including registered nurses, licensed practical nurses, and certified nursing assistants. A well-trained and experienced team ensures residents receive attentive, knowledgeable care every day.

3. Staff-to-Resident Ratio
Adequate staffing levels are crucial for timely care and personalized attention. Facilities with higher staff-to-resident ratios are generally better equipped to respond quickly to residents’ needs, reducing the risk of neglect and improving overall satisfaction.

4. Cleanliness and Safety Standards
A clean, well-maintained environment is a strong indicator of a facility’s overall quality. During your visit, observe common areas, resident rooms, and dining spaces. Safety features such as handrails, emergency call systems, and secure entrances are also essential.

5. Rehabilitation Services
Many residents require physical, occupational, or speech therapy. A strong skilled nursing facility will offer comprehensive rehabilitation services on-site, with licensed therapists who create personalized recovery plans to help residents regain independence.

6. Personalized Care Plans
Each resident has unique needs, preferences, and health conditions. Look for a facility that develops customized care plans and regularly updates them based on progress and changing needs. At Highland Nursing Care and Rehab Center, individualized care is a cornerstone of their approach.

7. Activities and Social Engagement
A vibrant social environment contributes greatly to emotional and mental well-being. Ask about daily activities, recreational programs, and opportunities for residents to engage with others. From group exercises to arts and crafts, meaningful activities can enhance quality of life.

8. Dining and Nutrition
Proper nutrition plays a vital role in health and recovery. Evaluate the quality of meals, menu variety, and the facility’s ability to accommodate dietary restrictions. A good facility will prioritize both nutrition and enjoyment in their dining experience.

9. Family Communication and Involvement
Open communication between staff and families is essential. Choose a facility that keeps families informed about their loved one’s condition and encourages involvement in care decisions. Transparency builds trust and ensures everyone is aligned in supporting the resident.

10. Reputation and Reviews
Finally, take time to research the facility’s reputation. Read online reviews, ask for references, and check ratings from healthcare organizations. Word-of-mouth feedback and firsthand experiences can provide valuable insight into what you can expect.


Selecting a skilled nursing facility is a deeply personal decision, but focusing on these key factors can help guide you toward the right choice. At Highland Nursing Care and Rehab Center in Jamaica, NY, families benefit from a dedicated team, comprehensive services, and a warm, supportive environment designed to meet each resident’s needs. To learn more or to schedule a visit, call (718) 657-6363.

With careful consideration and the right information, you can feel confident in choosing a facility that provides comfort, dignity, and exceptional care for your loved one.

Highland Care Center Disclosure

PER DAY/PER BED RATES; PRIVATE PAY RATE, PRIVATE ROOM $415.00. SEMI-PRIVATE ROOM $320.00.OWNERSHIP INFO;LICHTSCHEIN,DAVID.OSTREICHER,ADAM.OSTREICHER,JACLYN.OSTREICHER,LARA.OSTREICHER,MARC.OSTREICHER,MATTHEW.OSTREICHER,MILTON.OSTREICHER,REBECCA. LANDLORD;91-31 REALTY LLC. VENDOR INFO; LABORATORY: CENTERS LAB.PHARMACY: PHARMSCRIPT.X-RAY: NOAH DIAGNOSTICS.ELEVATORS: SIGNATURE ELEVATOR.SEWER & DRAIN: CITYWIDE SEWER AND DRAIN.HVAC: QUINSTAR, JC NATIONAL.FIRE DRILL: PRISON LLC/BEN KAMINETSKY.BOILER: ABILENE.INC.GENERATOR: GENERATOR SERVICE.SUPPLIES: GRAINGER/CORNER HARDWARE.BACKFLOW: B-FLOW PRO/ELI.ID CARDS: METROPOLITAN DATA SOLUTIONS.ELECTRICIAN: DAVEN ELECTRIC.SEWER PUMP: UNITED ELECTRIC POWER.WINDOW CLEANER: SYPDER.KEYFOB: SMD/INC.SECURITY: ALBORO NATIONAL.FIRESAFETY: A&E PROTECTOR SERVICE.EQUIPMENT SERVICING: KIMTECH.FIRE ALARM SYSTEM: TIKVA SECURITY.CHEMICAL: METRO GROUP.SPRINKLER SYSTEM: WNW FIRE SUPPRESSION, LUND.EXTERMINATOR: A-LIMINATE.WASTE REMOVAL: CITY WASTE LLC.GATE SERVICE: GUARDIAN GATE.SECURITY BOOTH: GUARDIAN BOOTH. ROOFER: PETER DALAN. LAWN SPRINKLERS: PACIFIC LAWN SPRINKLERS.PLUMBER: J.V. MECH, LLC.SNOWPLOWING: WAYNE MARSHALL DUMPSTER: GREEN BAY.MEDICAL SUPPLIES: SHANE MEDICAL.TELEPHONE/INTERNET: FRENKEL COMMUNICATION.AMBULETTES/AMBULANCE: TWCA, UPWARD.STAFFING AGENCIES: TOWNE,MERIDIAN,COUNTY,EMPRO,FIVE STAR

Highland Care Center renovations