Frequently Asked Questions
We offer reasonable pricing health care plans, insurance packages based on financial conditions of clients.
01Should I tour your facility before admitting?
02How do I find out about activities provided for the resident?
03What role does Social Services play at Highland Care Center?
04How is the laundry done? Can family members take laundry home?
05What articles of clothing should we bring?
06Is there a limit to the number of people who can visit at one time?
07Is there any private space available to use?
08Can children visit?
09Can we bring a family pet to the facility?
10How often will a physician or health professional visit?
11Do I need to bring a negative covid test to visit?
12As a visitor, what should I prepare for my visit?
See What People Are Saying
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I would like to thank all of Highland for everything they have done for my mother. They gave her everything and treated her with respect and the highest level of... read more
Roy Williams
They took very good care of my uncle while he was there. From Stephanie in administration making sure the admission process went smoothly and that all my concerns were addressed... read more
Roxy
My mom received great care from highland Care center! I would highly recommend any other person that needs care to come here! Special thank you to Cristina, Sharon and Patrick... read more
Shelly Joseph
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Mr.Victor was professional and a pleasant person to work with. He takes his job seriously and is more than willing to assist where needed. It was a pleasure having him... read more
Felicia blackwell
I have seen many nursing homes before in my life time but none have ever impressed me like highland care center has. The building is besutiful and the staff are... read more
Shadowstar Kenshi
Everyone from the entrance to the nurses actually have been so pleasant. The staff is very personable and kind and caring. The facility is very nice and clean. I really... read more
Robin davis
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They were the best to me n my mom. Always courteous and respectful. Always going above and beyond. I appreciate victor, he has been the greatest making it easy to... read more
kyky birminghan
My aunt is being treated so well shebkoves the care and feels happy and that is what matters. She always tells me the staff treats her so nice
Kumarie Hiralal
The customer service is outstanding!
Jasmine IPerez
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I'm treated very kind and customer service is a pot better than I expected. Great place!
Israel Serrano
I'm treated very well, food is super and I have no complaints, I am so happy I getting care from highland
Reynaldo Otero
This is my 3rd time around and I wouldn't go anywhere else but Highland care center because this place is the best at what they do.
Marc Riddick
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The staff of Highland Care is ethical, efficient and have great communication skills I want to thank Patrick and Kafilat for going above and beyond when problems arise... read more
Carol Salas Salas
Came to Highland not able to walk and now feeling amazing and walking great I'm am very appreciative. Always was accommodated.
Starasia Middleton
Kind and helpful and super amazing to all thank you
Arleen
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Customer service is extremely kind thank you
Alexis Alvino
See What People Are Saying
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I'm treated very kind and customer service is a pot better than I expected. Great place!
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My mom received great care from highland Care center! I would highly recommend any other person that needs care to come here! Special thank you to Cristina, Sharon and Patrick and the doctors and Victor as well.
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I'm treated very well, food is super and I have no complaints, I am so happy I getting care from highland
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My aunt is being treated so well shebkoves the care and feels happy and that is what matters. She always tells me the staff treats her so nice
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I have seen many nursing homes before in my life time but none have ever impressed me like highland care center has. The building is besutiful and the staff are super kind. Care is top notch. So happy this is where i got my care from.
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They were the best to me n my mom. Always courteous and respectful. Always going above and beyond. I appreciate victor, he has been the greatest making it easy to see my mom when I came from out of town. The visit set up is fantastic along with communication ?
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The customer service is outstanding!
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The staff of Highland Care is ethical, efficient and have great communication skills I want to thank Patrick and Kafilat for going above and beyond when problems arise , your exceptional service is appreciated. I highly recommend this agency to anyone who has a loved one and needs care .
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Came to Highland not able to walk and now feeling amazing and walking great I'm am very appreciative. Always was accommodated.
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Mr.Victor was professional and a pleasant person to work with. He takes his job seriously and is more than willing to assist where needed. It was a pleasure having him to assist me and my cousin. Mr. Victor Is truly an asset to you program.
