Frequently Asked Questions
We offer reasonable pricing health care plans, insurance packages based on financial conditions of clients.
01Should I tour your facility before admitting?
02How do I find out about activities provided for the resident?
03What role does Social Services play at Highland Care Center?
04How is the laundry done? Can family members take laundry home?
05What articles of clothing should we bring?
06Is there a limit to the number of people who can visit at one time?
07Is there any private space available to use?
08Can children visit?
09Can we bring a family pet to the facility?
10How often will a physician or health professional visit?
11Do I need to bring a negative covid test to visit?
12As a visitor, what should I prepare for my visit?
See What People Are Saying
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I'm treated very kind and customer service is a pot better than I expected. Great place!
Israel Serrano
The staff of Highland Care is ethical, efficient and have great communication skills I want to thank Patrick and Kafilat for going above and beyond when problems arise... read more
Carol Salas Salas
I have seen many nursing homes before in my life time but none have ever impressed me like highland care center has. The building is besutiful and the staff are... read more
Shadowstar Kenshi
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Came to Highland not able to walk and now feeling amazing and walking great I'm am very appreciative. Always was accommodated.
Starasia Middleton
My aunt is being treated so well shebkoves the care and feels happy and that is what matters. She always tells me the staff treats her so nice
Kumarie Hiralal
The customer service is outstanding!
Jasmine IPerez
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They were the best to me n my mom. Always courteous and respectful. Always going above and beyond. I appreciate victor, he has been the greatest making it easy to... read more
kyky birminghan
I would like to thank all of Highland for everything they have done for my mother. They gave her everything and treated her with respect and the highest level of... read more
Roy Williams
Everyone from the entrance to the nurses actually have been so pleasant. The staff is very personable and kind and caring. The facility is very nice and clean. I really... read more
Robin davis
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Kind and helpful and super amazing to all thank you
Arleen
This is my 3rd time around and I wouldn't go anywhere else but Highland care center because this place is the best at what they do.
Marc Riddick
My mom received great care from highland Care center! I would highly recommend any other person that needs care to come here! Special thank you to Cristina, Sharon and Patrick... read more
Shelly Joseph
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Mr.Victor was professional and a pleasant person to work with. He takes his job seriously and is more than willing to assist where needed. It was a pleasure having him... read more
Felicia blackwell
Customer service is extremely kind thank you
Alexis Alvino
They took very good care of my uncle while he was there. From Stephanie in administration making sure the admission process went smoothly and that all my concerns were addressed... read more
Roxy
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I'm treated very well, food is super and I have no complaints, I am so happy I getting care from highland
Reynaldo Otero
See What People Are Saying
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This is my 3rd time around and I wouldn't go anywhere else but Highland care center because this place is the best at what they do.
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Kind and helpful and super amazing to all thank you
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The customer service is outstanding!
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Came to Highland not able to walk and now feeling amazing and walking great I'm am very appreciative. Always was accommodated.
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They were the best to me n my mom. Always courteous and respectful. Always going above and beyond. I appreciate victor, he has been the greatest making it easy to see my mom when I came from out of town. The visit set up is fantastic along with communication ?
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I would like to thank all of Highland for everything they have done for my mother. They gave her everything and treated her with respect and the highest level of care. She passed peacefully without any worry and it's all thanks to Highland that she had the beat comfort leading to this point. I would never have changed her location from Highland because they truly care for their patients. She never had to complain in the last 5 years, Highland you are a special place and we will never forget the kindness and care you gave to my mother. Thank you from the bottom of my heart ❤
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My mom received great care from highland Care center! I would highly recommend any other person that needs care to come here! Special thank you to Cristina, Sharon and Patrick and the doctors and Victor as well.
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I have seen many nursing homes before in my life time but none have ever impressed me like highland care center has. The building is besutiful and the staff are super kind. Care is top notch. So happy this is where i got my care from.
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Everyone from the entrance to the nurses actually have been so pleasant. The staff is very personable and kind and caring. The facility is very nice and clean. I really appreciate that and I am happy my father is being well taken care of! Thank you highland I would for sure recommend over any other place!
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I'm treated very kind and customer service is a pot better than I expected. Great place!
